Introduction
This Privacy Policy explains how Shri Ramni Treatment Centre (“we”, “our”, “us”) collects, uses, shares, and protects your personal information when you use our OPD online booking service. By using this service, you agree to the practices described in this Policy.
Information we collect
Personal identification
- Name: Full name of the patient
- Contact details: Mobile number and email address
- Demographics: Age and gender
- Address: Permanent and/or correspondence address (if required)
- Guardian details: For minors, parent/guardian information
Medical and booking details
- OPD preferences: Department, doctor’s name, appointment date/time
- Primary concern: Brief reason for visit (as provided)
- Identifiers: Booking ID, token/reference numbers
- Payments: Fee details and transaction summary
Technical and usage data
- Device/browser: Browser type and device information
- Log data: IP address, timestamps, pages visited
- Cookies: Session and essential cookies for login and booking flow
How we use your information
- Appointment management: To book, confirm, remind, reschedule, or cancel OPD appointments
- Patient support: To respond to queries and improve service quality
- Legal compliance: To meet record-keeping and applicable legal requirements
- Security: To prevent fraud, misuse, and unauthorized access
- Analytics: To analyze usage patterns and optimize performance (in aggregated or anonymized form)
How we share information
- Hospital staff: Doctors, nurses, front desk, and IT—on a need-to-know basis
- Service providers: Payment gateways, SMS/email services, hosting—under contracts and confidentiality obligations
- Legal obligations: Courts or government authorities, as required by applicable law
- With your consent: Where required, we will seek explicit consent before sharing
Security measures
- Encryption: Appropriate encryption in transit and at rest
- Access controls: Role-based access with audit logging
- Regular reviews: Periodic security assessments and vulnerability tests
Data retention
We retain your information for as long as needed to provide services, comply with legal obligations, and resolve disputes. When no longer required, data is securely deleted or anonymized.
Your rights
- Access: Request a copy of your personal data
- Correction: Ask to correct inaccurate or incomplete information
- Deletion: Request deletion subject to legal/operational requirements
- Withdraw consent: Where processing is based on consent
- Raise a complaint: Contact us for grievance redressal
Cookies and similar technologies
We use essential and session cookies to keep login and booking flows reliable. You may manage cookies in your browser settings; certain features may not function without essential cookies.
Data of minors
For minor patients, parent/guardian details and consent may be required. We process minors’ data with extra care and in line with applicable laws.
Consent
By submitting booking forms, creating an account, or using our services, you consent to this Privacy Policy. If you do not agree, please refrain from using the service and contact us for assistance.
Changes to this policy
We may update this Policy from time to time. For significant changes, we will notify you on the website or via email/SMS. The “Last updated” date is shown at the top.
India-specific compliance
We aim to align our data practices with applicable Indian laws and regulatory requirements. We provide mechanisms for user rights and grievance redressal as required.
Contact and grievance redressal
For privacy-related questions, requests, or complaints, please contact:
- Hospital name: Shri Ramni Treatment Centre
- Address: Kalpana Vihar, Nehru Nagar, Bilaspur, Chhattisgarh, India
- Email: shri.rtc3@gmail.com
- Phone: +91 62624 20380 | 07752 420380 | +91 97555 50614